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FAQs

  • Delivery


    Once you place an order; we need a minimum of 3 days to prepare it; sometimes, we might be able to prepare it sooner, if not, please wait for our confirmation of delivery date. It will usually be communicated within 1 working day and be delivered within 5 working days. For fully customised cakes, we might need longer.


    London Pickup - Free

    If the order will be picked up, we will contact you to agree a date and time that works for both as it is a free pickup but we still need to make it achievable for the team member delivering it to the pickup point. Main pickup Location is: Neama Cafe, 19 Cuba Street, Isle of Dogs, London, E14 8LD. Pickup orders still need to be placed days in advance to allow preparation. Neama is independent from Yummzy; so the staff will not be able to answer questions you might have, so-please ask us directly. Please also check their opening times on Google.


    Subscription - Free Delivery


    Delivery Prices:
    If the order is £35.00 or less - delivery is £12.99

    With our products staying nice in the fridge and being freezable; you can easily stock up and save the environment by being more environment friendly with savvy deliveries.


    North of the Thames – Tuesdays (evening)
    South of the Thames – Thursdays (evening)
    Some further-out London Deliveries (still within M25) – Fridays (evening)
    For any other days' deliveries, please contact us on Social media or email, as it will be charged differently.



    Please note: 
    We will communicate when your order will be delivered; hence, please make sure we have the correct information. We will not be leaving our amazing treats on the floor nor will we be able to redeliver if no one is answering at the time of delivery. Please also note, our delivery price pays a fair wage to all those dealing with your order from the moment you place it to the moment it is delivered and we pay extra on top. Thank you for understanding.




    Nationwide (if order will be more than 10kg, please contact us before placing order) -  Delivery Prices above apply
    Dispatched: Tuesday/ Wednesday & arrives Wednesday/ Thursday


    Please Please note: 
    We tried many couriers for delivery and found our current courier (DPD) to offer the best and most reliable service. As we package everything in the best way possible (while being polar bear friendly) and as deliveries are made by a third party, we cannot be responsible for their work, nor if you are not at the address at the time of delivery.

  • Storage

    All our baked products stay nice in the fridge for days and can be frozen for weeks. The trick to keep them fresh, moist and fluffy - even after days in the fridge or freezing is to cling film the box or products themselves.

  • Ingredients


    Flour

    All of our products contain gluten-free, low-carb, high-protein almond flour and a touch of (low carb) coconut flour.


    Dairy-Free
    All of our products use plant based & gluten free milks and ingredients.

    Natural Sweetener
    All of our products are sweetened with Stevia or Stevia and Erythritol.

    Organic Ingredients
    We strive to use only organic ingredients; so over 95% of our ingredients are organic and ethically sourced. We do the hard work; so you can enjoy a nutritionally and consciously clean treat/ snack/ savoury/ dessert/ cake/ cupcake/ muffin/ bread!

    Flavourings
    All our products are flavoured and coloured with natural ingredients. NO Artificial colours or preservatives are used in our products! Colours we use include hibiscus, turmeric, blue and green spirulina, matcha, pitaya and more. Hence we do not make baked rainbow cakes as these require harsh and unnatural colours that can stand baking temperatures but not Yummzy.

  • Allergen Info

    Gluten-Free
    Our products are gluten-free.
    We do NOT use gluten and none of our products have gluten containing ingredients (we specifically buy those with no risk of contamination). All our products are created, baked and decorated in a kitchen that does not handle Gluten or Glutened ingredients-however, we can not guarantee no gluten on your way home or in markets!

    Nuts
    We handle almond flour and other nuts on our premises. Most of our cakes contain almond flour and some contain other nuts. While we have nut free options; there is high risk of contamination due to the fact we handle nuts in our kitchen.

  • Express Orders

    We LOVE to accommodate every customer! But please understand that we are a made-to-order bakery which means we do not keep inventory of every flavor everyday. 


    Anything less than 3 days notice is considered an express order and an additional fee may apply. Please reach out! We're happy to help when we can.

  • Low-Carb/Ketogenic Diet

    All of our products contain less than 5 grams of carbs per serving. Unless our product contains fruit (which will be obvious from its look) they are suitable for a strict Ketogenic diet and very gentle on a diabetic’s glucose levels compare to other products.

  • Bulk Discounts & Stockists

    Bulk discounts are calculated as extras with any order above 24 items. So, if you ordered 24 items; expect more!

    Would you like even bigger orders or for us to supply you? Want to sell our products and have the same values and clean ingredients ethics we do? Please don't be shy to contact us if you believe we will be a good fit.

  • The Yummzy Promise

    We only use the highest quality, organic ingredients & methods to make our Yummzies. No shortcuts or cost cuttings are made; we serve you what we would feel safe eating ourselves & giving to our children. We understand there is no point in "Eating healthy" today & having bad effects 10 years down the line from nasty or unnecessary ingredients, or even bad or cheap sweeteners. In our Yummzies, you will never find:


    - Any unsafe sweeteners; NO Maltitol - this should not even be called a sweetener as sugar could arguably be healthier! Check all the big brand chocolate spreads or chocolates and you will realise it is used, or another form of cheap sweetener is. none of that in our products; No Aspartame, No Sucralose, No Saccharin, NO nasty sweeteners!


    - Preservatives; What is the point of eating clean or delicious and ruining your body down the line? Food should be fresh and flavoursome; using preservatives removes fresh and flavoursome and we don't like that!


    - Only the best for the best (our customers); you deserve it!